Equinox Hollywood

PISS ON THE SEATS?! Not here at the Hollywood & vine equinox! It's been a few months since joining this location, and usually the first thing that grosses me out is the mens locker room! Mens bathrooms can be a Filthy place, especially at budget gyms. This facility is clean, immaculate, and efficient. Mind your other, well paying members! The trainers are helpful, respectful, and really have a can-do attitude. They feature a variety of yogal group exercises, even ballet. The GM Brandon runs a tight ship! I should've joined sooner!

I joined the gym a little over a year ago, in search for a boutique private feeling space. The good things to mentions: Personal trainers are very knowledgeable! Shower is pretty nice for gym. The swimming pool is isolated from the rest of the area. The few classes that I took most teachers are very attentive and knowledgeable. Now the bad things: A gym needs to make money, but my entire circle have all stated that we would rather pay more and have less people! The gym is overpopulated for its price. In some classes you have to really squeeze in. The reception is not very helpful in any other matter than pointing directions, and at times even rude and judgmental. This place is nothing if not progressive at taking people’s money - this isn’t smth I said, this is smth someone at the gym told me. And oh boy it’s true. When you sign the contract they do not tell you about the cancellation policy, which they must mention! The general administration is unprofessional, doesn’t follow up. They overcharged me TWICE and have been torturing me over the summer with an internal mistake, didn’t tell me first it was a mistake, didn’t do what they promised, said they would fix it, didn’t, etc. basically a mess up on a mess up. For this amount of money this gym isn’t worth it. It’s pretty, nothing else. That was enough to hook me in, but not enough! EDIT: After multiple conversations and our mutual agreement to cancel, they still charged me. Then, they promised a refund, which i never received, and then they charged me again.

Been a member since this location opened in 2017. Considering cancelling my membership as they just raised our monthly fee $17/month after raising it $11/month and $10/month the prior years. Not sure why. The facility, as others have said, is just not worth $300+/month. The teachers and classes are great but for this fee.. it's gone downhill. First: the parking garage elevator has been out most days since early July of this year. For most of that time, members had to walk down the parking ramp as there was no open stairwell. Dangerous! They recently opened another elevator, but you have to share with the tenants of the Camden Building who seem pissed to have sweaty people in their private elevator (fair). Then, there are multiple building fire drills that interrupt classes with flashing lights and alarms, cutting off music. This happens ALL the time. Not just once a year. Like two times a month. Then, the parking is difficult - they just stopped asking members (or anybody) to validate, so now anybody and their brother can park in Hollywood for free for as long as they want - there's no guard. Instructors regularly have tech issues with the microphones. Frequently, the AC is out or the pool is broken. I would say that in the last year, there has not been 1 week where there hasn't been something wrong with the building/facility or the gym. Gold's Gym around the corner is $59/month right now, and I'm not really seeing much of a difference between Equinox and Gold's.

For the past two weeks I have communicated with management about the discriminatory behavior that occurs at the pool. They have brushed it off and are unwilling to provide in writing what the procedure is for addressing this behavior. It is very alarming that they are so comfortable with discrimination against people of color and those with disabilities. Specifically, Equinox Hollywood has had a pool since 2016, but the only signage informing users that lane need to be split (up to 3 to a lane, which is in violation of the posted 6 person capacity without a lifeguard signage), is by the spa. Swimmers will ignore people trying to share a lane, unless you get in and physically run into them. Management's response is that each pool user must get verbal confirmation from the person not sharing that they won't share and then wait in the locker room until a staff member arrives so it can be addressed. What happens is that people of color and people with disabilities kindly wait in the spa, for what I have seen to be close to 20 minutes, after giving up when swimmers actively attempt not to notice them. Every day I'm at the gym I have to have a tense conversation with a lane user or risk injury because (1) they do not have a policy about how long members can use the pool when people are waiting, e.g., 30 minutes like at other locations and (2) they refuse to send out a notification to Hollywood member users clarifying that they MUST share the pool. When asking how to inform other people with disabilities and of color impacted, their response is "If we have other members that have the same concerns we will address it with them as they bring it to our attention." What this means is that people of color and disabilities are disparately impact by Equinox's lack of redress regarding discriminatory behavior that has been brought to their attention repeatedly, possibly by those other than myself. This is both illegal and unethical.

I joined the gym looking for the what should be a boutique or higher quality gym experience. It is none of these things. First off the front desk staff is disinterested. It seems to be the idea of bait and switch. Offer a boutique environment then invite as many people in as you can like herds of cattle. Its just a money grab, not a lifestyle. I hired a trainer (2 days a week). What I got was solicited to add a 3rd day a week quite frequently because the Manager of Training would push the upsell to the trainers, who in turn were required to push the upsell to the members. I am sorry but if I just paid you in full for 12 weeks up front, leave me alone and let me work with my trainer. It is tacky and comes off desperate for a high end club to solicit you in week 2 of training for an upgrade. Oh then in week 3, week 4, . . . In addition, if you think you won't run into the influencers and social media mavens who like to use their phone to video their workout and use you as background material out of sheer disregard for your space and privacy.. think again. My message to Equinox is, If you want a high end club atmosphere then create one. All I found is that this place is like LA in general. All about the facade with no real follow through or substance. If you think I stayed for the entire mandatory year, I have a private gym I attend now and am paying Equinox not to show up until my year is finished. That is how little I think of the place. Save your money.

PISS ON THE SEATS?! Not here at the Hollywood & vine equinox! It's been a few months since joining this location, and usually the first thing that grosses me out is the mens locker room! Mens bathrooms can be a Filthy place, especially at budget gyms. This facility is clean, immaculate, and efficient. Mind your other, well paying members! The trainers are helpful, respectful, and really have a can-do attitude. They feature a variety of yogal group exercises, even ballet. The GM Brandon runs a tight ship! I should've joined sooner!

I joined the gym a little over a year ago, in search for a boutique private feeling space. The good things to mentions: Personal trainers are very knowledgeable! Shower is pretty nice for gym. The swimming pool is isolated from the rest of the area. The few classes that I took most teachers are very attentive and knowledgeable. Now the bad things: A gym needs to make money, but my entire circle have all stated that we would rather pay more and have less people! The gym is overpopulated for its price. In some classes you have to really squeeze in. The reception is not very helpful in any other matter than pointing directions, and at times even rude and judgmental. This place is nothing if not progressive at taking people’s money - this isn’t smth I said, this is smth someone at the gym told me. And oh boy it’s true. When you sign the contract they do not tell you about the cancellation policy, which they must mention! The general administration is unprofessional, doesn’t follow up. They overcharged me TWICE and have been torturing me over the summer with an internal mistake, didn’t tell me first it was a mistake, didn’t do what they promised, said they would fix it, didn’t, etc. basically a mess up on a mess up. For this amount of money this gym isn’t worth it. It’s pretty, nothing else. That was enough to hook me in, but not enough! EDIT: After multiple conversations and our mutual agreement to cancel, they still charged me. Then, they promised a refund, which i never received, and then they charged me again.